E-Governance Solution
The usage of ERP in government as a tool for integrating of government functions takes care of basic citizen services. It discusses the challenges and risks faced in government “businesses” and strategies for implementation. The ERP solution captures the basic data through transactions to support critical administrative functions such as budgeting and financial management, revenue management, supply chain management and human resources management. Today, Enterprise solutions go beyond ERP to automate citizen-facing processes. The integration of data sources with each contact point is vital ensuring a consistent level of service. The governments and solution providers will be able to appreciate the underlying constraints and issues in implementation of ERP. This can be a good learning from industry and would be useful to plan future implementations of ERP in any government using emerging advanced technologies.“There is a greater need for integrating eGov applications with front desk and back-office systems. Enterprise Application Integration can be used to combine eGov with legacy systems.”
Statistics
E-Governance Global Trends
Many e-government services are now available via smartphone.
Social Media platforms are widely used to carry out activities like share information and communicate with official government channels.
In 2019, Twitter was the most popular social media platform among U.S. Congress members, with a combined 400,000 tweets posted by the House and Senate.
As for news and updates about the coronavirus (COVID-19) pandemic, citizens primarily trust news organizations, national government sources, and global health organizations like the WHO to deliver reliable content online.
Hence, the pandemic has highlighted the need for digital solutions and the role of e-government.
Expertise
Redefined Citizen Services
The effective use of ERP systems in the government administration can greatly increase efficiency, decrease communication costs, and increase transparency in the functioning of various departments. Technology takes care of delivery of government services catering to a large number of people across different ministries and locations. The government benefits from reduced duplication of work.
Our digital government solutions use technologies such as, enterprise mobility, analytics and cloud computing to help governments improve performance and develop future-thinking, citizen-centric programs. Some of the solutions include Citizen Services, Social Development, Police and paramilitary, Public Healthcare Solutions, Skills Development, etc.
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