Dubai Electricity and Water
Fatura4POS, SAP FICO
Retail
Dubai
Company
Dubai Electricity and Water Authority’s DEWA 2021 strategy is aligned to the UAE Centennial 2071, the UAE Vision 2021, and the Dubai Plan 2021 to secure a happy future and a better life for future generations, raise the country’s status as the best country in the world, and always rank first in all areas.
Problem
Dubai Electricity and Water (DEWA) Authority already had SAP implemented in their business by Satyam.
But there was lot of dissatisfaction from Dubai Electricity and Water Management in terms of Front-End. The problem was the bill payment is taking hours’ time resulting in big queues at customer centers of DEWA.
Solution
Top notch companies including SAP were called to solve this issue. Finally SEAL Infotech’s initiatives were taken into consideration by DEWA, where-in we took this issue as a challenge, reviewed the existing gaps, which were inherent in the implemented processes of SAP.
We were able to successfully solve this problem reducing the bill payment process from an hour to 2-3 seconds, by implementing very unique solution of retail in the front-end where in all the utility bills were converted into 2D barcodes having all the customer details, account details, amount details, etc. When the customer comes with the bill, a simple scan will complete the transaction of bill payment.
We also created new processes, where customer can pay into multiple accounts in one receipt, where for example, large real estate companies having multiple tenants can finish in one single invoice, and at the same time, all the tenants getting their individual invoices respectively in single transaction.
Further, DEWA had front-end cash reconciliation where millions of Dirhams were collected on a daily basis, to have a centralized reconciliation at head office of DEWA. It was all seamlessly integrated back to SAP FICO. It was total end-to-end process integrations done by SEAL Infotech.
Result
We got prestigious award after solving this problem. We were able to successfully solve payment delay problem reducing the bill payment process from an hour to 2-3 seconds. All the payment types were implemented in record time, solving this huge gap thereby getting lot of customer satisfaction. With this project, we completed very innovative front end solution and also few real time integration back to SAP.
It was like clear rescue operation for DEWA. This was out of box thinking of SEAL Infotech in transforming standard SAP to innovative SAP FICO front end initiatives. We also integrated Point of Sale (PoS) systems using Futura4POS, we being regional implementation partners in Middle East.
Till date, the entire front end of DEWA is being used by the processed delivered by SEAL Infotech. DEWA has moved all their business processes to online systems.
Browse through our case studies and other information of our esteemed satisfied clients to understand our 360 degrees approach in solving their problems and the overall results we achieved.
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